If you would like more information regarding this case, please contact us via email or call us toll free at 800.776.6044.
Frontier Communications Billing Practices
November 2, 2017
Keller Rohrback is investigating potential claims against Frontier Communications Corp. and Frontier Communications of America, Inc. for allegedly overcharging customers on their telephone bills.
Our investigation is focused on the potentially unlawful collection of money from its customers through a variety of deceptive billing practices, including overcharges and early termination fees. These deceptive practices result in what may be unlawful profits for the company.
These deceptive practices can include the assessment of taxes and surcharges at rates higher than those listed on the company’s form contracts and/or the price catalogs published on the Frontier website. Oftentimes, these overcharges are disguised within a customer’s monthly billing by a wide variety and deliberate jumble of charges and credits throughout the statement. The deceptive practices may also include early termination fees which are not allowed under Washington State law. By systematically overcharging their customers and under-crediting their accounts, Frontier may have been profiting unjustly. Unlawfully collecting money through deceptive billing practices is a violation of the Washington Consumer Protection Act.