If you visited Sterling Jewelers (including Kay Jewelers, Jared The Galleria of Jewelry, JB Robinson Jewelers, Marks & Morgan Jewelers, Belden Jewelers, Goodman Jewelers, LeRoy’s Jewelers, Osterman Jewelers, Rogers Jewelers, Shaw’s Jewelers, or Weisfield Jewelers) and learned that an unauthorized account was opened in your name, please contact us at or (800) 776-6044 to discuss your concerns and potential legal claims.
Keller Rohrback Investigates Jewelry Store for Opening Unauthorized Credit Card Accounts
Did you get a credit card from a jewelry store you didn’t want? Keller Rohrback is investigating reports that employees of Sterling Jewelers, pressured by the company’s sales quotas, opened store credit card accounts in consumers’ names without their knowledge or consent.
Sterling is the largest jewelry retailer in the United States, with 1,500 stores under several brand names including Kay Jewelers, Jared The Galleria of Jewelry, JB Robinson Jewelers, Marks & Morgan Jewelers, Belden Jewelers, Goodman Jewelers, LeRoy’s Jewelers, Osterman Jewelers, Rogers Jewelers, Shaw’s Jewelers, and Weisfield Jewelers.
Sales representatives reportedly persuaded customers to provide their personal information by claiming to sign them up for a store loyalty program, newsletter, or mailing list. Instead, the information was used to submit a store credit application. Employees also allegedly enrolled customers in payment-protection insurance without their consent.
From 2014 through 2017, Sterling had over 3 million open credit accounts each year and generated more than $300 million in net revenue from these accounts, according to the Consumer Financial Protection Bureau.
“It appears Sterling Jewelers may have engaged in some of the same high-pressure sales tactics that were the hallmark of Wells Fargo’s unauthorized account scandal, resulting in consumers getting credit-card accounts they didn’t want. That’s not only unlawful, it can cause considerable harm to people’s credit,” said Matthew Preusch of Keller Rohrback, one of the attorneys involved in bringing the Wells Fargo unauthorized accounts case.
If you visited a Sterling Jewelers location or one of its brands and are worried that an unauthorized account has been opened in your name, please contact us at or (800) 776-6044 to discuss your concerns and potential legal claims.
About Keller Rohrback L.L.P.
With offices in Seattle, Phoenix, New York, Oakland, Santa Barbara, and Missoula, Keller Rohrback serves as lead and co-lead counsel in class actions throughout the country. Keller Rohrback achieved a $142 million settlement in the Wells Fargo Unauthorized Accounts Scandal.
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